Refund policy

Return & Refund Policy – Lensify

Introduction

At Lensify, we prioritize customer satisfaction. If you are not fully satisfied with your purchase, our return and refund policy ensures a smooth and transparent process.

Eligibility for Returns

Items are eligible for return if they are unused, in original condition, and the return request is made within 7 days of delivery. Original packaging and tags must be intact.

Non-Returnable Items

The following items cannot be returned:

  • Used, damaged, or altered products
  • Items without original packaging
  • Clearance or sale items (unless defective)

Return Process

To start the return process, contact us through the following:

Provide your order number, reason for return, and photos if requested.

Refund Policy

Refunds are issued after successful inspection and approval of the returned item.
If approved, the refund will be processed within 5–7 business days.

Exchange Policy

You may request an exchange for:

  • Damaged items
  • Incorrect items
  • Different design or style (subject to availability)

Damaged or Wrong Item Received

If you receive a damaged or incorrect product, notify us within 24 hours with clear photos or videos. We will replace it at no extra cost.

Contact Information